Complaints Procedure

1. When the department manager has received your complaint, they will acknowledge it within seven working days.
2. We will then fully investigate your complaint and aim to respond within twenty-one working days.
3. If the situation requires a longer investigation, we will contact you within fourteen working days to inform you of this and let you know when you can expect our response.
4. Your complaint will also be kept on file to enable us to monitor the number and types of complaints we receive.

If you are not satisfied with the response that you have received from the department manager then you have a period of twenty working days, from the date of our response, to make an escalated complaint to the CEO. If we do not receive an escalated complaint within twenty working days, we will consider the case to have been resolved.

If you wish to make an escalated complaint, please ensure that you include details of your previous complaint and reasons for your dissatisfaction. You should receive a final response within ten working days.

1. When the CEO has received your complaint, it will be acknowledged within seven working days.
2. We will then fully investigate your complaint and aim to respond within twenty-one working days.
3. If the situation requires a longer investigation, we will contact you within fourteen working days to inform you of this and let you know when you can expect our response.
4. Your complaint will also be kept on file to enable us to monitor the number and types of complaints we receive.

We always welcome feedback on any aspect of our policy, procedures or services. If you would like to send us suggestions or comments, please send these to Feedback@TechnicalConsultancy.co.uk and they will passed on to the relevant department or project team as appropriate.